Latest Released EXIN ITIL-Foundation Exam Question Free Download From Lead2pass:
A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
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What does the continual service improvement (CSI) approach enable a business to achieve?
A. It keeps the communication going within the business
B. It helps the business in making decisions on improvement initiatives
C. It helps the stakeholders understand their customers
D. It dictates the way the business interacts with external suppliers
Exam Code: ITSM20F
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Which process includes the responsibility of recovering the service as quickly as possible?
A. Availability Management
B. IT Service Continuity Management
C. Incident management
D. Problem Management
Exam Code: EX0-111
Exam Name: Green IT Citizen
What is an acknowledged advantage of telecommuting?
A. It helps to reduce carbon emissions.
B. Remote meetings are more productive.
C. Work gets done more easily.