6201 Dumps

Passed Avaya 6201 Exam with Pass4sure and Lead2pass PDF & VCE

Vendor: Avaya
Exam Code: 6201
Exam Name: Avaya Aura Call Center Elite and Avaya Call Management System Implementation Exam

QUESTION 1
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agentidentify the type of call that being delivered? (Choose two.)

A.    by the Skill whisper announcementbefore call: is delivered
B.    by the flashing skill button on the telephone set
C.    by the VDN of Origin announcement before call is delivered
D.    by the telephone display (a = Originator Name to VDN)

Answer: CD

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