Exam Code: 6201
Exam Name: Avaya Aura Call Center Elite and Avaya Call Management System Implementation Exam
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agentidentify the type of call that being delivered? (Choose two.)
A. by the Skill whisper announcementbefore call: is delivered
B. by the flashing skill button on the telephone set
C. by the VDN of Origin announcement before call is delivered
D. by the telephone display (a = Originator Name to VDN)