Vendor: HP
Exam Code: HP2-E42
Exam Name: HP Visual Collaboration Technical
QUESTION 1
What should you do when you cannot resolve an issue?
A. Attempt to format and recover the user s operating system.
B. Generate a Diagnostics report (zip file) and forward to the next level of support analyst.
C. Attempt to un-install and re-install the software.
D. Attempt to replace suspected faulty hardware.
Answer: A