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Which of the following helps law enforcement show accountability for evidence as it was gathered?
A. Drive hashing
B. Chain of custody
C. Drive image creation
D. Court subpoena
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?
A. IP address of the printer
B. MAC address of the printer
C. Subnet mask of the network
D. Firmware version of the printer
A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer?
A. Printers and Devices
B. Devices and Printers
C. Printers and Faxes
A technician has been asked to install a printer on a Windows 7 machine. Through which of the
following Control Panel utilities will the technician install the printer?
A. Printers and Devices
C. Devices and Printers
D. Printers and Faxes
A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used?
D. Infrared (IR)
A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information?
A. Performing a device self test print page from each printer
B. Performing a device print page from each print server
C. Performing a device factory reset on each print server
D. Performing a PING of each device address without the FQDN
RAID 5 requires a minimum of how many hard drives?
When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO).
A. Availability of compatible power connectors
B. Adequate hard drive capacity
C. Correct CPU clock speeds
D. Correct Master/Slave jumper settings
E. Proper orientation of the data cable
A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?
A. Apply a new preventative maintenance kit.
B. Ensure the MFD is connected and on the network.
C. Replace all empty ink cartridges in the MFD.
D. Check the toner level to see if it is low.
When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO).
B. IEEE 1394
Which of the following is the maximum throughput of a USB 3.0 connection?
A. 800 Mbps
B. 3 Gbps
C. 4.8 Gbps
D. 10 Gbps
Which of the following types of connectors can use a maximum of 8 strands of wires?
A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports?
A. Multi Mode
B. Dual Channel
C. Triple Channel
D. Single Channel
A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation?
A. RAID card
B. CNR card
C. Riser card
D. MCA card
Which of the following network cable types has the longest range?
B. Single-mode fiber
C. Multi-mode fiber
A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack?
B. Toner probe
C. Punchdown tool
A user with a USB printer would like to print from more than one computer. Which of the following features should be used?
A. File and printer sharing
B. Internet connection sharing
C. Enable printer duplexing
D. USB hub
Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW?
Which of the following connectors provides the capability to pass both analog and digital signals?
D. USB 3.0
A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?
A. Replace the print head with OEM replacement.
B. Use a cotton swab and alcohol to clean the print head.
C. Use the printer manufacturer’s cleaning kit to clean the print head.
D. Use an industry approved cleaning kit to clean the print rollers.
E. Use the printer manufacturer’s cleaning kit to clean the print rollers.
A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?
B. Loopback plug
Which of the following devices uses MAC tables to allow multiple computers to access a single network connection?
Which of the following laser printer components will flip the paper to allow for printing on both sides?
A. Paper registration assembly
B. Paper pickup assembly
C. Duplex assembly
D. Image transfer belt
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?
A. Install a manufacturer recommended maintenance kit
B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers
C. Install the fuser and also replace the high voltage power supply
D. Install the fuser as the paper jams were probably also caused by the defective fuser
Which of the following is used to provide secure file storage to network users only?
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