3302 PDF

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Vendor: Avaya
Exam Code: 3302
Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A.    Call Flow Management
B.    CM Extensions Management
C.    Interactive Voice Response (IVR) Self-Service
D.    Visual Phone

Answer: D

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